Delivery, Returns & Recycling

Christmas shipping cut off date for UK:

Yoto Website: Standard Post: Thursday 19th December

Amazon: Prime delivery: Monday 23rd December

We currently ship worldwide from yotoplay.com but there may be some countries where we cannot, due to high shipping costs or regulatory reasons. This will be indicated at checkout.

For US customers, please visit us.yotoplay.com.

For Canadian customers, please visit ca.yotoplay.com.

For European (including Norway and Switzerland) customers, please visit eu.yotoplay.com.

For Australian customers, please visit au.yotoplay.com

Shipping times vary by location - if your ordered products are in stock we will aim to dispatch by the next business day. If your order is urgent, visit our Amazon shop, which offers Prime services for UK customers.

UK Standard shipping time: 3-5 working days from dispatch (Parcel delivery by Yodel, post delivery by Whistl*)

Whistl letter deliveries are initially sorted by Whistl and then passed to Royal Mail for "final mile" sortation and delivery.

If your parcel is delivered by Royal Mail, they have recently made changes to their service - these can be found here.

Rest of the world Standard shipping time: 21-42 working days from dispatch, shipped by Whistl from UK, delivered by local 3rd party, tracking available up to point of shipping from UK but not in transit Express shipping time: 10-14 working days from dispatch, shipped and delivered by DHL, tracking available door to door

Please only contact us if you have still not received your order 7 days after expected arrival. Thanks for your understanding.

The shipping costs vary by country and will be indicated at Checkout. Note that shipping costs are calculated after discount code or tokens have been applied.

Items ordered from our UK webshop are shipped from within the UK and VAT is charged at UK rates, independent of whether the destination is in the UK or not. For customers requiring delivery outside of the UK who order from uk.yotoplay.com, we ship on INCOTERMS DAP which means that the customer will be liable for any import taxes and duty in their country. Please note that cross-border deliveries can be subject to opening and inspection by customs authorities. Yotoplay.com cannot guarantee that your goods will arrive in the same condition that they were dispatched should they be subject to inspection.

Updated 1 October 2024: When purchased from yotoplay.com, you can return Yoto Players, Yoto Minis, Yoto Cards, Yoto Card Packs or Yoto supplied accessories within 60 days of purchase or by 31 January 2025 (whichever is later), for any reason.

The product must be undamaged, unopened (for Yoto Cards and Yoto Card Packs), with its original packaging, and with all the original contents. Return arrangements may vary by region (details below).

Returns Process:

• Contact us using the form on our support website.
• We will make the best arrangements depending on your return type, location and general situation.
• Unless otherwise specified, if you are returning from an address in the UK, EU, USA or Canada, Yoto will cover the return shipping costs and will confirm arrangements during this process. Please note, Yoto will only cover return shipping for products valued over £20. For products valued below this threshold, customers will be responsible for organising shipments to Yoto. To help reduce our environmental impact, please don’t send individual Yoto Cards back to us. Instead, gather several cards together and send them back as a group.
• If you are returning from outside one of those regions, then you will need to arrange and pay for the shipping. It is your responsibility to also arrange any insurance and packaging you deem appropriate, and you accept the responsibility of risk for any loss or damage during shipping.
• If Yoto is arranging your return, please note that you may need a printer to print the return label that we will email to you.
• Make sure you will include your order number with your returned parcel.
• Send the parcel, packaged to avoid any damage, from your local postal operator or drop-off point.
• Once we have received the product, and if the item is in satisfactory condition, we will refund your original payment within 5 working days.
• If the product is returned damaged, incomplete (for Yoto Cards and Card Packs, they must be returned complete and as sold), or not in the original packaging, this may result either in a reduction to your refund to compensate for the loss in value.

If you wish to request a refund rather than have a repair or replacement, and you purchased your Yoto product from Amazon or any other retailer, whether online or at a retail outlet, you must return them to your point of purchase. Different retailers will have different rules, so please be sure to check in advance of doing so.

All Policies and Processes remain subject to change at any time. Current versions will always be available to view at the Yotoplay website.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 working days.

Late or missing refunds If you haven’t received a refund yet, please follow these steps: First, check your bank account again Then, contact your credit card company. It may take some time before your refund is officially posted Next, contact your bank. There is often some processing time before a refund is posted If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items Sale items will be refunded up to the value they were sold at.

Exchanges We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us for further details.

Gifts Refunds will only be made to the original purchaser of the goods. If the refund is in the form of a discount voucher then that voucher is transferable.

You might be surprised to learn that WEEE is not in fact the sound of a child plummeting down a slide, but it’s actually the Waste Electrical & Electronic Equipment Directive. It’s far more exciting and useful than it sounds, so please do read on!

Sure. So what is it? The Directive states that as a retailer, we must provide a way for customers buying our new electrical products (i.e. Yoto Player, Yoto Mini, Headphones), the opportunity to recycle their old electrical items free of charge. We are registered with a company called Valpak to help us offer this service through their Distributor Take Back Scheme. We are also registered with Valpak for manufacturer compliance under the Directive.

Which items can be recycled? Wherever you see a picture of a wheelie bin crossed out, this is to show you that old electrical equipment can be recycled - reusing or safely disposing of any hazardous materials, and not be thrown away in your normal waste. So please keep it separate from your other waste and don’t throw it out!

Count me in! Where do I recycle them? Head over to https://www.recycleyourelectricals.org.uk/ for how to find a local recycling facility

Great. Now, show me the legal stuff. Ok! Our WEEE Producer number is WEE/MM6680AA Our Battery Producer number is BPRN09070 Our DTS registration ID is 600035